Clear priorities when the situation is unsettled
Available at any hour
Our emergency callouts operate day and night, including weekends.
Risks checked first
We assess people, property, vehicles and blocked access before cutting.
Follow-up made clear
We explain any further work after the immediate hazard is controlled.
Immediate help when a tree becomes hazardous
A fallen tree across the drive, a split limb above a parked car or storm damage beside a building cannot wait for an ordinary garden appointment. Our emergency tree service is available 24 hours a day, seven days a week. When you call, tell us what has happened, what may be at risk and whether the tree is blocking access. Photographs are helpful if you can take them without approaching unstable material. We use that information to understand the urgency, but the first task on site is still to assess hazards to people, buildings, vehicles and routes through the property.
Make the area safer before finishing the detail
Urgent work focuses on controlling the immediate danger. We may stabilise damaged material, remove an unsafe branch or clear enough of a fallen tree to restore essential access. The exact response depends on the tree's position and what can be reached safely. Once the pressing risk is dealt with, we inspect what remains and explain any follow-up work. That might involve further pruning, full removal or clearance under planned conditions. Keeping emergency action separate from later improvement work avoids rushed decisions about parts of the tree that are no longer an immediate threat.
Frequently asked questions
What should we tell you during an emergency call?
Tell us what failed, what it is resting on, whether anyone or anything is at risk and if access is blocked. Mention cables or structures nearby. Send photographs only when they can be taken from a safe position.
Should we move a fallen branch ourselves?
Keep away if the branch is large, suspended, split or still attached under tension. Do not enter an unsafe area to improve access or take photographs. Call us and describe the situation from a secure position.
Will all damaged tree work be completed immediately?
We first address the immediate hazard. Further work may need a separate plan once the site is stable and the remaining tree can be assessed properly. We explain the next step rather than carrying out unnecessary work in haste.